Article 1 : Preamble
These conditions of sale are concluded on the one hand, by the company GATAKA SARL, 4 bis rue Florimond Crépin, 59320 HAUBOURDIN - FRANCE, identified in the trade and companies register of Lille, France, under number 453 471 617, hereinafter referred to as "tamashiinations.fr" and, on the other hand, by any natural or legal person wishing to make a purchase via the Tamashii Nations website (www.tamashiinations.fr) hereinafter referred to as "the user" . These conditions of sale aim to define the contractual relations between the company GATAKA SARL and the user as well as the conditions applicable to any purchase made through the website www.tamashiinations.fr, whether the user is professional or consumer. The acquisition of a good or a service through this website implies unreserved acceptance by the user of these conditions of sale. These conditions of sale will prevail over all other general or particular conditions not expressly approved by the company GATAKA SARL. GATAKA SARL reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date of the order by the buyer.
Article 2 : Products and availability
Product and price offers are valid as long as they are visible on the site, and while stocks last. GATAKA SARL does not guarantee in any way the maintenance of the products for sale during a specific period. www.tamashiinations.fr undertakes to notify by email or telephone any customer who has ordered an unavailable product. In any way, the user can not engage the responsibility of GATAKA SARL in the event that he has validated the order of an unavailable product. In case of debit of the amount of an order relating to an unavailable product, GATAKA SARL undertakes within 30 days according to the Customer's choice, either to reimburse the Customer, or to issue him a credit for the amount of his order. . If one of the products of an order comprising several products is out of stock, GATAKA SARL dispatches the rest of the order.
Article 3 : Delivery / Deadline
⚠️WARNING!!!
Before accepting your package, make sure the box is in good condition, has not been opened, and the tape is intact. If in doubt, it is best to refuse the package because, as the law states, "once the consumer takes possession of the goods, the risks (...) are transferred to them," warns the DGCCRF. Therefore, it is important not to sign the delivery receipt before checking the contents of the packages and the condition of the goods if the package is damaged. If possible, open the package and check its contents in front of the delivery person. Refuse the package if you notice any problems.
Packages are shipped from our premises within 24/48 hours (excluding weekends and public holidays) for all orders of products available in stock.
- DELIVERY TO METROPOLITAN FRANCE (including Corsica), Monaco, Andorra
Packages are sent via Mondial Relay or DPD.
Pricing is applied according to the weight and the choice of option.
Delivery time given as an indication: From D+2
- DELIVERY TO OVERSEAS AREAS
Packages are shipped via Colissimo Home signature.
The pricing is applied according to a calculation based on the estimated volume weight and according to the delivery zone.
Depending on the total volumetric weight of your package, a supplement may be requested before shipping your order.
In addition, following the increase in post-Covid air transport costs, a supplement of €5.00 excluding VAT will be applied to all "Overseas offer" packages.
Delivery times given as an indication: From D+5 for the OM1 zone / From D+7 for the OM2 zone
- DELIVERY TO EUROPEAN COUNTRIES
Packages are shipped via Mondial Relay or DPD.
Pricing is applied according to weight, delivery area.
Delivery time given as an indication: From D+3
Shipping costs include packaging, handling and postage. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped at your own risk, special care is taken for packages containing fragile products. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. In order to be able to guarantee you an optimal service, we thank you for always giving us an address to which your order can be delivered during working hours. You must provide us with a complete and exact shipping address (with Digicode, entry code, etc.). In the event of an error on your part or an incomplete address, the costs of a second shipment will be at your expense and you will have to assume the possible consequences (loss of the package, re-invoicing of the shipping costs to the correct delivery address). ...). Finally, please note that it is imperative to provide your telephone number and your e-mail address when entering your contact details.
Grouping of commands :
If you wish to group several orders or pre-orders in order to facilitate the reception of your articles, please contact us at contact@tamashiinations.fr and mention the orders or pre-orders to be associated in a single shipment.
For example, please group my orders or pre-orders: EAEFWUXMD + TUIAMJKVE + JOAVDURTF.
Please note that the shipment will take place only when all items are in stock. In addition, shipping costs cannot be refunded.
Article 4 : Price
The prices appearing in the catalog are prices inclusive of all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of products or services. These prices include the price of the products, handling, packaging and storage costs of the products. They can be modified at any time without notice, knowing that the items will be invoiced on the basis in force at the time of the order. GATAKA SARL reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The products remain the property of the company GATAKA SARL until full payment of the price. Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.
Article 5 : Payment
You have several payment methods offering maximum security guarantees. You can adjust:
- By Credit Card with Click & Pay (Crédit du Nord)
- By Paypal Payment
Payment is made on the secure banking servers of our partners (Crédit du Nord). This implies that no banking information concerning you passes through our website. Payment by credit card is therefore perfectly secure, your order will be recorded and validated upon acceptance of payment by the bank.
For more information, see our payment terms here.
Payment in installments with Alma (French customers only)
If you pay for your order in several installments, you accept the general customer conditions of Alma as well as the special Alma conditions for the customers of GATAKA SARL.
Article 6 : Guarantee
All the products supplied by the company GATAKA SARL benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to the seller who will take it back, exchange it or refund it. All complaints, requests for exchange or reimbursement must be made by post to the following address:
GATAKA SARL, 4 bis rue Florimond Crépin, 59320 HAUBOURDIN - FRANCE or by email: sav@tamashiinations.fr, within a deadline thirty days following delivery.
In the event of product replacement as part of an after-sales service request, the costs of returning the product or replacement parts are the responsibility of the customer for all customers not residing in France.
Article 7 : Limitation of liability
The company GATAKA SARL in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from use of the Internet such as loss of data, intrusion, virus, interruption of service, or other unintentional problems. GATAKA SARL cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products sold. The same applies to any modifications to the products resulting from the manufacturers.
Caution! The products offered on the site www.tamashiinations.fr are not toys, they are collector's products intended for adults and are not suitable for audiences under 14 years old. Some products may contain sharp objects. Please note that the items are manually colored, there may be uneven coloring. Note that damage to the packaging of items that does not affect the product cannot be returned or refunded.
Article 8 : Right of withdrawal and Cancellation
You don't want to keep your order? You then have 14 working days from receipt of the items to request an exchange or refund. If the fifteen (14) day period normally expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.
The customer must imperatively return the new or unconsumed items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging imperatively and with the invoice corresponding) to the following address:
GATAKA SARL, 4 bis rue Florimond Crépin 59320 HAUBOURDIN FRANCE.
⚠️IMPORTANT !!! The package cannot be dropped off at a relay point. It must be entrusted to a carrier or to the services of La Poste, GLS... Choose, if possible, a shipment in the original shipping box. The return shipping costs are then your responsibility.
In the event of exercise of the right of withdrawal or cancellation, Tamashiinations.fr is required to reimburse the sums paid by the customer, less the shipping costs.
However, please note that if the box of the returned item has been unsealed (opened) or damaged, a 10% discount will be made on the reimbursement of the sums paid by the customer, minus the shipping costs, because we will no longer be able to sell the product in new condition.
Reimbursement will be made using the same method of payment for your order within 5 days of receipt and verification of the item(s) received at our premises.
⚠️IMPORTANT !!!
In case of cancellation of an order for a product in stock:
The refund will be made minus the commission charged to the merchant in case of payment with Paypal or Alma (indeed, Paypal and ALMA do not refund commissions in the event of cancellation or refund). Similarly, the loyalty kitty used during the canceled order cannot be refunded.
In case of cancellation of a pre-order:
A penalty of €10 including tax for processing costs will be deducted from the total amount of your reimbursement.
Similarly, the loyalty kitty used during the canceled order cannot be refunded.
Article 9 : Data protection
In accordance with the law relating to computers, files and freedoms of January 6, 1978, personal information relating to buyers may be subject to automated processing. Information concerning the buyer is intended only for GATAKA SARL, which undertakes not to communicate the contact details of its buyers to a third party. The information requested from the buyer is necessary to process his order. Failure to provide information may result in the non-validation of the order. Buyers have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978. To exercise this right, the user can send a letter to the company GATAKA SARL, 4 bis rue Florimond Crépin , 59320 HAUBOURDIN - FRANCE or by email: contact@tamashiinations.fr.
Article 10 : Area of jurisdiction
These conditions of online sale are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts within the jurisdiction of the head office of the company GATAKA SARL, notwithstanding the plurality of defendants or call in warranty.the law of January 6, 1978. To exercise this right, the user can send a letter to the company GATAKA SARL, 4 bis rue Florimond Crépin , 59320 HAUBOURDIN - FRANCE or by email: contact@tamashiinations.fr.
Article 11 : Cookies and protection of your personnal data
GATAKA SARL collects the personal data of the Purchaser as well as, where applicable, the recipient of the Order. The Buyer is informed that this automated processing of information, in particular the management of users' e-mail addresses, meets the GDPR regulations.
In accordance with the Data Protection Act of January 6, 1978, you have the rights to query, access, modify, oppose and rectify your personal data. By adhering to these general conditions of sale, you agree that we collect and use this data for the performance of this contract. By entering your email address on one of the sites in our network, you will receive emails containing information and promotional offers concerning products published by the Company and its partners. You can unsubscribe at any time. All you have to do is click on the link at the end of our emails or contact the data controller (the Company) by RAR letter. We monitor traffic on all of our sites. For this, we use tools such as Google Analytics.
Our website is secured using the HTTPS protocol. This means that no data sent to our site passes through unencrypted. Your personal information is then stored on a secure server. We do not store your bank details on our website.
The personal data you provide to us is only used to ship your order. However, it is possible that we will contact you by email or phone, but only as part of the delivery of your package. We do not record telephone conversations. We will never share your personal data with third parties. By placing an order on our site, you nevertheless agree that your information (name / address / telephone / email) will be entered on the site of the carrier you have chosen in order to allow your package to be sent.