After sales service

Have you received your order?

What is the reason for the request?

What is missing from your order?

Quel(s) article(s) manque-t-il à votre commande ?

Is this a problem with the box?

Damage to the packaging of items that does not affect the product cannot be returned or refunded (see T&Cs)

Was the item in stock or is this a pre-order?

What is the order status (which you can see in your order history) ?

Would you like to cancel your pre-order ?

How long has your order been in preparation ?

Has the arrival date passed ?

A little patience, your order will be shipped shortly.

The delay is probably due to the fact that we are at a trade fair, that we have just received a large shipment or perhaps it is the holidays? You can leave us a message if this does not answer your question.

How long has your order been shipping ?

A little patience, your order will be delivered shortly.

Your package is on its way. Delivery times are 2 to 8 days depending on the carrier. You can track your package here https://tamashiinations.fr/fr/content/13-modalites-de-livraison. Please leave us a message if this does not answer your question.

Have you asked your neighbors in case one of them has picked up your package?

If this has not resolved your problem, please complete the information below and we will get back to you as soon as possible.

A penalty of €10 including tax will be withheld and the loyalty kitty used during the canceled order cannot be refunded (see our T&Cs)

If you agree, please complete the information below and we will cancel your order.

Your order will be shipped as soon as European arrival has been made.

What defect is this?

Seul les défauts de peinture visibles à plus de 30 cm de distance sont pris en charge.

Les casses provoquées par une mauvaise manipulation ne seront pas prises en charge.

Only intact, sealed and uneaten items in their original packaging can be returned.

Return address : GATAKA SARL - 4 bis rue Florimond Crépin - 59320 Haubourdin - FRANCE by the carrier of your choice. or by Mondial Relay to the attention of the company GATAKA SARL and in the following relay necessarily: AROUND THE VAPE - 260 rue des Bourreliers - 59320 Hallennes lez Haubourdin - FRANCE

Please fill out the information below. A Super Saiyan will come back to you as quickly as possible.

Only orders placed on the website www.tamashiinations.fr will be processed.

Please contact your reseller for any after-sales service requests. You can leave us a message if this does not meet your request.

Please fill out the information below. A Super Saiyan will come back to you as quickly as possible.

You can also track your package here: https://tamashiinations.fr/en/content/13-modalites-de-livraison.