!!! WARNING !!!

Before picking up your package, check that the box is in good condition, that it has not been opened and that the tape is intact. In case of doubt, it is preferable to refuse the package because, as the law says, "as soon as the consumer takes possession of the goods, the risks (...) are transferred to him", warns the DGCCRF. “Therefore, it is important not to sign the delivery note before having checked the contents of the packages and the condition of the goods if the package is damaged. If you have the possibility, open it and check the contents in front of the delivery person. And refuse the package if you find any problem.

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Tamashiinations.fr offers several possible delivery methods detailed below.

For deliveries in mainland France, the shipping costs are fixed depending on the carrier chosen.

For deliveries to overseas territories and Europe, the costs are calculated according to the weight, the volume of your package and the destination.

In order to be able to guarantee you an optimal service, we thank you for always giving us an address to which your order can be delivered during working hours. You must provide us with your complete and exact contact details and delivery address (telephone number, e-mail, Digicode, entry code, etc. ...). In the event of an error on your part or of erroneous or incomplete data, the costs of a second shipment will be borne by you and you will have to bear the possible consequences (loss of the package, re-invoicing of the shipping costs to the correct address of delivery...).

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Withdrawal on site in Click & Collect: FREE

→ YOUR ORDER IS READY WITHIN THE HOUR!
 Service available for all products in stock on our site and subject to a validated online order.
Monday to Friday from 10:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:30 p.m. except Friday until 4:00 p.m., at 4 bis rue Florimond Crépin 59320 Haubourdin/France (near Lille)

• Nothing's easier ! Place your order on our website www.tamashiinations.fr and select the "Click & Collect" delivery method.
• Mention the pick-up time in the order comment so that we can better organize your order delivery by hand.
• Come and collect your order at our premises at: 4 bis rue Florimond Crépin 59320 Haubourdin/France.

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Mondial Relay / From €4.55 including tax

Pick-up point delivery available in France, Belgium, Spain, Luxembourg, Netherlands
Home delivery only available in Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal

• Delivery to pick-up point: France, Belgium and Luxembourg within an average of 3 working days
• Delivery to pick-up point: Netherlands, Spain and Portugal within an average of 5 to 6 working days
• Home delivery: Spain within an average of 5 working days
• Home delivery: Italy, Portugal and Austria within an average of 6 working days

Average delivery times are given for information only. The merchant will keep your parcel at your disposal for a period of 14 days. After this time, the package will be automatically returned to us. If reshipped from our premises, you will be charged an additional fee.

Please be sure to send us all the information necessary for the smooth running of your delivery (e-mail address, telephone number, mobile number, etc.).

Please note that : if the pick-up point chosen when you placed your order is not or no longer available, a nearby available pick-up point will be chosen automatically when your parcel is franked. In addition to the delivery tracking that we send you and which can be viewed in your order history, Mondial Relay will notify you by email and SMS of the date and pick-up point where you can pick up your package.

➔ Follow the delivery of your Mondial Relay package here!

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Colissimo Point Relais / From €9.02 including tax

Delivery to pick-up point: Post Office, Pickup Relay, Pickup Station Deposit (Europe)


• In Post Office:

You can choose the establishment where you want to have it delivered (without first having your postman at home) from among the 10,000 post offices available throughout mainland France. Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then pick it up within 10 working days. After this time, your package will be returned to us. If reshipped from our premises, you will be charged an additional fee.

• In Relay Pickup:

You can choose one of the 7,500 local merchants in the Pickup network, near your home, your place of work or your vacation, to which you would like to have it delivered. Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. You can then pick it up within 10 working days. After this time, your package will be returned to us. If reshipped from our premises, you will be charged an additional fee.

• In Locker Pickup Station:

You can choose one of the 500 automatic pick-up lockers to have your package delivered. Located on your route (station, metro, car park, shopping centres, etc.), they are accessible 7 days a week, 24 hours a day (except for lockers subject to the opening hours of shopping malls and transport zones). Once the package has been prepared by us, it will be delivered to you within an indicative period of 48 hours and you will be informed of the availability of your package by SMS and e-mail. The latter will give you your collection codes allowing you to collect your package for 3 working days. After this time, your package will be returned to us. If reshipped from our premises, you will be charged an additional fee.

Please be sure to send us all the information necessary for the smooth running of your delivery (e-mail address, telephone number, mobile number, etc.).

➔ Follow the delivery of your Colissimo here!

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Colissimo Home with Signature / From €9.62 including tax


• Home delivery against signature in Metropolitan France:

With Colissimo, your order is delivered to you from Monday to Saturday between 9 a.m. and 12 p.m., in person and against signature. In case of absence or impossibility of delivery of your package (no guardian, ...), your postman leaves a delivery notice mentioning the date and the address of the post office where you can collect your package on presentation of an identity document. From the date mentioned on the delivery notice, you have 15 days to collect your package. After this time, it will be automatically returned to its sender. If reshipped from our premises, you will be charged an additional fee.



• Home delivery against signature to Overseas areas (OM1/OM2):


The pricing is applied according to a calculation based on the estimated volume weight and according to the delivery zone. Depending on the total volumetric weight of your package, a supplement may be requested before shipping your order. In addition, following the increase in post-Covid air transport costs, a supplement of €5.00 excluding VAT will be applied to all "Overseas offer" packages. Delivery times given as an indication: From D+5 for the OM1 zone / From D+7 for the OM2 zone


• International home delivery against signature to Europe:

Pricing is applied according to the weight of the package and the delivery area. Delivery time given as an indication: From D+3

Please be sure to send us all the information necessary for the smooth running of your delivery (e-mail address, telephone number, mobile number, etc.).

➔ Follow the delivery of your Colissimo here!

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Withdrawal / Cancellation

The item you receive does not conform to the description or you simply do not want to keep it?

In the event of exercise of the right of withdrawal, Tamashiinations.fr is required to reimburse the sums paid by the customer, less the shipping costs. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s). The customer must imperatively return the new items sealed or not consumed in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions for use and documentation (in its original cellophane packaging imperatively and with the corresponding invoice) to the following address:


GATAKA SARL, 4 bis rue Florimond Crépin 59320 HAUBOURDIN FRANCE. Please provide us with your order reference, surname and first name in order to facilitate the processing of your return.

!!! IMPORTANT !!! The package cannot be dropped off at a relay point.

Choose, if possible, a shipment in the original shipping box. The return shipping costs are then your responsibility. 


In the event of exercise of the right of withdrawal or cancellation, Tamashiinations.fr is required to reimburse the sums paid by the customer, less the shipping costs. However, please note that if the box of the returned item has been unsealed (opened) or damaged, a 10% discount will be made on the reimbursement of the sums paid by the customer, minus the shipping costs, because we will no longer be able to sell the product in new condition. Reimbursement will be made using the same method of payment for your order within 5 days of receipt and verification of the item(s) received at our premises.

PLEASE NOTE, in the event of payment with Paypal or ALMA, the refund will be made after deducting the commission deducted from the merchant (in fact, Paypal and ALMA do not reimburse commissions in the event of cancellation or refund).

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