You have 14 working days from receipt of the items to request an exchange or refund. If the fifteen (14) day period normally expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day. Transport costs are not reimbursed.
Cancelation Order / Pre-order
⚠️In case of cancellation of an order for a product in stock and a payment with Paypal or ALMA:
The refund will be made minus the commission charged to the merchant in the event of payment with Paypal or Alma (indeed, Paypal and ALMA do not refund commissions in the event of cancellation or refund). Similarly, the loyalty kitty used during the canceled order cannot be refunded.
⚠️In case of cancellation of a pre-order:
A penalty of €10 including tax for processing costs will be deducted from the total amount of your reimbursement.
Similarly, the loyalty kitty used during the canceled order cannot be refunded.
Return of goods
Log in to your account and create a return request in your customer area: "Product returns".
Contact our customer service at firstname.lastname@example.org to inform us of your return of goods.
You must return new or unconsumed items in their entirety and in their original sealed packaging, intact, accompanied by all possible accessories, instructions for use and documentation with the order reference to the following address:
4 bis rue Florimond Crépin
or by Mondial Relay at the following address:
AROUND THE VAPE
260 Rue des Bourreliers
59320 Hallennes lez Haubourdin
Choose, if possible, a shipment in the original shipping box. Return shipping costs are your responsibility.
Error preparing your order
Sorry for this preparation error!
In this case, we will ask you to return the item intact, complete in sealed box and in perfect condition for resale. The return costs will of course be at our expense!
Contact our customer service at email@example.com to obtain a prepaid return label.
If we are unable to provide you with a prepaid return label, please return the goods in the most secure and economical way possible.
We will refund the return costs upon receipt of the invoice.
Item missing from your order
Sorry for this preparation error!
After verification of the items shipped, we will refund the missing item in your order.
Contact our customer service at firstname.lastname@example.org to be contacted as soon as possible.
Defective item in your order
Sorry for this inconvenience!
Contact our customer service upon receipt of the defective item.
Follow these instructions:
1/ - Send an e-mail to email@example.com
2/ - Indicate your order reference (with the letters)
3/ - Explain the problem to us and send clear and precise photos or short videos of the problem encountered with your item
4/ - It is imperative to attach the photo of the Cosmic Group sticker (with flags and translations) stuck on the box of the figurine
5/ - We will get back to you as soon as possible after checking your items
In the event of exercise of the right of withdrawal or cancellation, Tamashiinations.fr is required to reimburse the sums paid by the customer, less the shipping costs.
Reimbursement will be made on the same payment method of your order within 5 days after receipt and verification of the returned item(s) on our premises.
⚠️Note that if the box of the returned item has been unsealed (opened) or damaged, a 10% discount will be made on the refund of the sums paid during the purchase, less the postage costs as we will no longer be able to sell the product in new condition.
⚠️Note that in the event of payment with Paypal or ALMA, the refund will be made after deducting the commission charged to the merchant (indeed, Paypal and ALMA do not refund commissions in the event of cancellation or refund).
⚠️Note that the loyalty kitty possibly used during the canceled order cannot be refunded.