Right of Withdrawal
You have 14 business days from the receipt of the items to request an exchange or a refund.
If the 14-day period ends on a Saturday, Sunday, or public holiday, it is extended to the next business day.
Shipping costs are non-refundable.
Please click below for any return requests.
Order / Preorder Cancellation
⚠️In case of cancellation of an in-stock product order:
The refund will be processed minus the commission charged to the merchant if payment was made via Paypal or Alma (as Paypal and ALMA do not refund commissions in case of cancellation or refund). Similarly, any loyalty points used during the canceled order will not be refunded.
⚠️In case of cancellation of a preorder:
A processing fee of €10 including VAT will be deducted from the total amount of your refund. Similarly, any loyalty points used during the canceled order will not be refunded.
Return of Merchandise
Please fill out the after-sales service form to notify us of your merchandise return.
Please return the items in their entirety and in their original sealed, intact packaging, along with any accessories, user manuals, and documentation, with the order reference to the following address:
GATAKA SARL
4 bis rue Florimond Crépin
59320 Haubourdin
FRANCE
or by Mondial Relay to the attention of the company GATAKA SARL and to the following address mandatory :
AROUND THE VAPE
260 rue des bourreliers
59320 Hallennes lez Haubourdin
FRANCE
If you are unable to return your parcel to the Mondial Relay address mentioned above, you must entrust your parcel to a carrier, e.g., La Poste, DPD, GLS...
If possible, choose to send it in the original shipping box. The return shipping costs are your responsibility.
Order Preparation Error
We apologize for this preparation error!
In this case, we will ask you to return the item intact, complete in its sealed box and in perfect resale condition.
Return shipping costs will, of course, be covered by us!
Please click the button below for any order preparation errors.
Missing Item in Your Order
We apologize for this error!
After verifying the shipped items, we will find a solution for the missing item in your order (e.g., a refund, addition to a future order, etc.).
Please click the button below for any missing item issues.
Defective Item in Your Order
We apologize for this inconvenience!
Please contact our customer service as soon as you receive the defective item.
Follow these instructions:
1/ - Click the "SAV Form" button below
2/ - Provide your order reference (including the letters)
3/ - Describe the issue and send clear, detailed photos or short videos of the problem with your item
4/ - Attach a photo of the Cosmic Group sticker (with flags and translations) stuck on the back or underneath the box of the figurine
5/ - We will get back to you as soon as possible after reviewing your information.
Please note that we do not provide after-sales service for the boxes. Damages to packaging that do not affect the product cannot be returned or refunded (see Terms and Conditions).
We do not offer after-sales service for boxes. Damages to the packaging of items that do not affect the product cannot be returned or refunded (see Terms and Conditions).
After-Sales Service (SAV) Request - Product Defect
How does it work?
When you submit an after-sales service request due to a product defect, here are the steps we will follow:
Request Validation: Upon receiving your request, we will carefully review it, considering several factors specific to the product and the nature of the defect. If your request meets the established criteria, we will forward it to Bandai Japan.
Processing by Bandai Japan: Your request will then be sent to Bandai Japan, which is the only party able to evaluate and decide on the solution to be provided. This process may take 2 to 3 months due to internal procedures and stock management.
Follow-up and Response: We will keep you updated on the progress of your request and will get back to you as soon as we receive feedback from Bandai Japan.
Important Note: We cannot intervene directly in Bandai Japan’s decision. The proposed solution may involve a product replacement, a new part, or, in some cases, a return of the product.
We advise you to keep all original parts and packaging until the after-sales service request is resolved.
Refund Policy
In the event of exercising the right of withdrawal or cancellation, Tamashiinations.fr is obligated to refund the amounts paid by the customer, minus shipping costs.
The refund will be processed using the same payment method as your order within 5 days after receipt and verification of the returned items at our premises.
⚠️ Please note that if the box of the returned item has been unsealed (opened) or damaged, a 10% deduction will be applied to the refund amount due to the fact that we will no longer be able to sell the product as new.
⚠️ Note that in the case of payment with PayPal or ALMA, the refund will be processed minus the commission charged to the merchant (as PayPal and ALMA do not refund commissions in the event of cancellation or refund).
⚠️ Please note that any loyalty points used during the cancelled order cannot be refunded.