Pre-order
A pre-order consists of ordering an item that is not yet commercially available.
Pre-ordering allows you to reserve an item whose quantities are usually limited. By ordering from us, you are guaranteed to receive your pre-order.
No, your order will only be shipped once all the products ordered are available!
If you are impatient and want to receive the products already in stock more quickly, we advise you to place two separate orders on our site.
Yes, the amount of the pre-order is to be paid in full when validating your order. This guarantees that you will have your product when it is released.
Yes, the release dates are given as an indication according to the information provided by the manufacturer. It may happen that certain release dates are modified according to the vagaries of manufacture, transport, etc. ... The dates are then updated directly on the product sheet and the arrival dates are communicated on our online chat, Facebook page and/or by newsletter.
If a pre-order item is no longer available for order, it is because all the copies intended for pre-order have already been reserved and it is not possible to increase the quantity. We cannot guarantee this but we invite you to subscribe to our "Stock alert" to be informed of availability.
Yes, we guarantee delivery of the product(s) you pre-ordered from our store.
Send your cancellation request by email to contact@tamashiinations.fr indicating the reference of your pre-order (eg: KTKPEOVLZ).
⚠️A penalty of €10 including tax for processing costs will be deducted from the total amount of your refund. Similarly, the loyalty kitty used during the canceled order cannot be refunded.
Order / Item
Yes, our products are 100% official, brand new and sealed. You are on the official Tamashii Nations France website!
When the item is not new or in perfect condition, we specify it directly on the item sheet, for example "reconditioned figurine" or "damaged box".
The figurines are the same for all markets, only the color of the Toei Animation sticker stuck on the box differs (for Toei Animation licenses).
In very rare cases and for regulatory reasons, there may be variations.
3 possibilities:
- The item is definitely sold out and we are deactivating any items that are no longer available for order.
- The article is simply not intended for the European market (ex. Kamen Rider license).
- The article has just been announced in Japan but we do not yet have the information to offer it for pre-order (a little patience...).
Sorry, but an order made on our website is firm and its content can no longer be modified.
Contact us as soon as possible to calculate the shipping cost adjustment.
If you wish to cancel an order you have just placed, contact us as soon as possible! Indeed, orders are processed quickly after validation of payment to be shipped as quickly as possible. If your order is marked as "Shipped" or "Shipping in progress" then it will no longer be possible to cancel it.
In this case, see our section "Return one or more items".
Damaged box / Reconditioned figure
Yes, the figurines are completely new, only the boxes have suffered more or less damage. When a box is badly damaged, we unseal it and inspect its contents to guarantee the integrity of the figurine and its accessories! We keep the boxes sealed when they show only slight damage (bent corners, scratches, traces of wear, slight bulges, etc. ...). The reduction depends on the importance of the damage caused to the box.
Some customers are not particularly attached to figurine boxes and this is an opportunity for them to obtain a new figurine to display in their showcase at a lower cost!
Yes, and in order to show you the damage of the damaged boxes as well as possible to avoid a bad surprise upon receipt of your order, we have photographed the boxes of the figurines for sale from several angles.
The so-called "reconditioned" figurines could be taken out of their packaging in order to carry out a photo shoot, videos or be briefly exhibited in the window during an event. The figurines are sold in perfect condition with all of their accessories.
Payment / Promotion
Payment by bank card CB, VISA, MASTERCARD...
Secure online banking payment solution by Crédit du Nord. With the Clic&Pay solution, our customers pay for their purchases on a payment platform (PCI DSS approved) which ensures the security and transmission of their payment data. The 3D Secure protocol also strengthens the authentication of the payment card holder.
Payment by bank card CB, VISA, MASTERCARD...
Thanks to your PayPal account, you do not need to enter your bank details with each purchase. Your email address or phone number is all you need!
Our shop www.tamashiinations.fr does not accept checks and bank transfers.
Buy your miniatures by credit card and pay in 2X, 3X or 4X with Alma or Paypal Later!
No more need to exceed your authorized overdraft and make your banker pale to offer you the latest FIGUARTS ZERO or the latest ONE PIECE diorama!
Payment by bank card CB, VISA, MASTERCARD...
Payment solution in 2X / 3X / 4X for any purchase from 100€ to 2000€.
Available for all customers in Italy, Luxembourg, France, Spain, Portugal, Belgium, Germany, Netherlands, Austria and Ireland.
For more information, consult the Terms & Conditions of use directly on the ALMA website.
• Administrative fees for a payment in 2X: 0.65% Excl. VAT
• Administrative fees for a payment in 3X: 1.31% Excl. VAT
• Administrative fees for a payment in 4X: 1.95% Excl. VAT
For more information, consult the Terms & Conditions of use directly on the ALMA website.
Payment by bank card CB, VISA, MASTERCARD...
Possibility to pay for your purchases in 4X without additional costs for any payment of a value of 30 € to 2000 €.
You must have a PayPal account. Your purchases can be easily paid for in 4 installments over 3 months.
You can view and manage your due dates from your PayPal app. An early repayment is possible at any time and without supplement.
Available for customers residing in Metropolitan France, Spain and Italy.
For more information, consult the Terms & Conditions of use directly on the PAYPAL website.
⚠️ In the event of a dispute or complaint concerning a transaction, please contact the platform concerned directly:
Alma : Support can only be reached by email at: support@getalma.eu
Paypal : Support can be reached by phone: +33 (0) 173431617 or 0 800 94 28 90.
All prices in our online catalog are displayed inclusive of all taxes.
If your country of delivery is not France, it is normal that the total amount of your basket differs once connected to your account because the VAT rate depends on the rate in force in your country of delivery. For example, if your country of delivery is Portugal, a VAT rate of 23% will apply to the total amount excluding tax of your order.
On the cart summary page, enter your discount coupon or promo code in the "Promo code" field and click "Add".
The description of the offer will be displayed and your basket will be updated according to the terms of the offer.
Some payments may require additional verification from our partners Paypal or Alma. Your order will be put "Processing in progress" once this verification procedure is complete. We cannot inform you in advance about the deadline for this procedure.
Please check that your information is correctly entered and that your account balance is sufficient. If the problem persists, please contact your credit card issuer. However, we remain available by email at contact@tamashiinations.fr or by chat to carry out an initial check in the event of failure or malfunction during the transaction.
Shipping / Delivery
All our items are shipped from our warehouse in the North of France.
We offer several shipping methods from €4.83 excl. tax at a pick-up point and €8.67 excl. tax at home.
We also offer free on-site "Click & Collect" collection at the following address:
4 bis rue Florimond Crépin 59320 Haubourdin/France (near Lille)
Monday to Friday from 10:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:30 p.m. - except Friday until 4:00 p.m.
No, if your country of delivery is located in the European Union (eg Belgium, Germany, Italy...), you will therefore not pay any customs or import fees!
If your delivery address is located in a country outside the European Union or in the Overseas Zone, customs and import charges are possible.
In addition, you will have to pay the uninvoiced VAT which will be collected directly by the customs services of your country of delivery.
We are not responsible for these taxes and we cannot tell you the amount in advance.
All our figurines are shipped in custom boxes with protective padding or bubble wrap, unfortunately, we cannot guarantee that the carriers will treat your package with as much delicacy as we do!
⚠️Note that damage to the packaging of items that does not affect the product cannot be returned or refunded.
We remind you that before picking up your package, check that the box is in good condition, that it has not been opened and that the tape is intact.
If in doubt, it is best to refuse the package. The law warns that "as soon as the consumer takes possession of the good, the risks (...) are transferred to him".
In-stock product orders placed before 12:00 p.m. are shipped the same day!
Orders are shipped from Monday to Friday (except public holidays) subject to payment confirmation on our site.
The pace of shipments may be slowed down during periods of arrival of pre-orders, exhibitions or annual holidays (holiday period announced on the home page of our site and on our social networks).
Yes, you will be notified by email and SMS as soon as your package is freed for delivery. You will receive a link allowing you to follow the delivery of your package. The carrier will also provide you with tracking information for your package. Do not hesitate to check your spam or the email address provided when creating your account. Tracking information is also available in your "Order history" customer area.
For orders of "products in stock":
Allow 1 to 6 days depending on the carrier (excluding Chronopost) for delivery in Europe and 5 to 7 days for overseas areas.
Delivery times are given as an indication according to the information provided by the carrier, we cannot be held responsible in the event of delay.
If you do not receive your package within the indicative time, do not panic and wait 1 to 2 more days or contact the carrier directly to find out the delivery time.
You can follow the delivery of your package on our portal by clicking here.
For orders of "pre-order products":
Your order will be shipped upon receipt of the products at our premises. The estimated date of arrival in stock of the product is indicated on the product sheet.
If your pre-order also includes products in stock, your order will only be shipped once all the products ordered are available.
You have 8 to 10 days depending on the carrier to collect your package (see delivery terms). The carrier will notify you of the availability of your package for collection by e-mail or SMS. After this time, the package will be returned to us. In this case, you will be charged a reshipping fee.
Upon receipt of your package, our customer service will send you a payment link for a reshipment.
Keep a cool head...
- Have you consulted your package tracking?
- Have you checked in your mailbox, with your concierge or possibly a neighbour?
- Have you checked your e-mail notifications in case your package has been dropped off at a collection point in the event of absence or impossibility of delivery?
- Have you contacted the carrier or made a claim to find out more?
If after these usual checks you still have not received your package, contact us at contact@tamashiinations.fr so that we open an investigation with the carrier in question in order to locate your package. Investigations can take up to several weeks so be patient, we'll get back to you as soon as we know more. If you receive your package in the meantime, please let us know as soon as possible.
My account
Nothing easier ! Simply complete the registration form by clicking here
Log in to your account and make the necessary changes in your customer area: "Information"
Log in to your account and make the necessary changes in your customer area: "Addresses".
⚠️ Attention all orders placed with your old delivery address will have to be modified by our customer service.
Contact our customer service as soon as possible at contact@tamashiinations.fr and indicate the order references affected by the change of address. Also indicate your new delivery address and, if applicable, the new desired pick-up point address.
If your order has already been dispatched, we will no longer be able to change the delivery address. You will have to wait for the return of your package to our premises.
In this case, you will be charged a reshipping fee.
On your account login page, click on the "Forgot your password?" link, you will be prompted to reset your password or click here.
If you do not receive the email containing the reset link, please check your spam.
Newsletter / Social networks
At any time at the bottom of the page of our site, enter your email address and confirm.
The newsletter allows you to be informed about upcoming events, arrivals of new products, exclusives, promotions!
No stress, you can unsubscribe at any time...
Loyalty program
3 methods are possible:
1/- ORDER or PRE-ORDER
Each customer with a customer account accumulates "miles" for all orders or pre-orders marked as "Shipped".
The miles earned will be available in your kitty after a period of 14 days subject to cancellation, return or refund of your order.
You will earn miles on our entire catalog (unless otherwise indicated on the product sheet).
Consult your kitty at any time in your customer area: "My rewards account".
2/- SPONSOR your friends and relatives
After your 3rd order on our site, you can become a sponsor!
Then sponsor up to 5 people and receive 10 miles for each first referral order.
Each of your referrals will receive a reduction voucher of €2 including VAT valid once for 6 months on their first order on our entire catalog (unless otherwise indicated on the product sheet). You will receive an e-mail with each registration and each referral order.
You will receive an email each time a reward is validated, modified or cancelled.
Find and manage the list of your referrals in your customer area: "Sponsorship program".
3/- LIKE our Facebook page
Receive 5 miles when you like our Facebook page www.facebook.com/TamashiiNationFrance or Click here
Consult your loyal kitty at any time in your customer area: "My rewards".
Each mile brings you 0.20€ / Receive 1 mile for every 10€ of purchase including VAT!
For example, by placing an order for €110 including tax (excluding shipping costs), you will earn 11 miles, i.e. a reduction voucher of €2.20 including tax.
On each product sheet we tell you how many miles you will credit by buying a particular product.
In your customer area: "My rewards" you can convert your loyal kitty of miles into a reduction voucher in € at any time and decide yourself the amount of your reduction voucher. The reduction voucher created will be valid for 6 months on our entire catalog (unless otherwise indicated on the product sheet) from its date of creation and can be combined with other current promotions. If, however, the amount of your voucher is greater than the amount including VAT of your order excluding postage, a new voucher will be created with the remaining balance.
Your miles can be used for 6 months with no minimum purchase amount. You will receive an email each time a reward is validated, modified or cancelled.
A summary of prize pools of at least €1 will be sent every 30 days to all customers. You can unsubscribe from the alert at any time.
Consult your loyal kitty at any time in your customer area: "My rewards".
After sales service
Sorry for this preparation error!
In this case, we will ask you to return the item intact, complete in sealed box and in perfect condition for resale. The return costs will of course be at our expense!
Contact our customer service at contact@tamashiinations.fr to obtain a prepaid return label.
If we are unable to provide you with a prepaid return label, please return the goods in the most secure and economical way possible.
We will refund the return costs upon receipt of the invoice.
Sorry for this preparation error!
After verification of the items shipped, we will refund the missing item in your order.
Contact our customer service at contact@tamashiinations.fr to be contacted as soon as possible.
Sorry for this inconvenience!
Contact our customer service upon receipt of the defective item.
Follow these instructions:
1/ - Send an e-mail to contact@tamashiinations.fr
2/ - Indicate your order reference (with the letters)
3/ - Explain the problem to us and send clear and precise photos or short videos of the problem encountered with your item
4/ - It is imperative to attach the photo of the Cosmic Group sticker (with flags and translations) stuck on the box of the figurine
5/ - We will get back to you as soon as possible after checking your items
You have 14 working days from receipt of the items to request an exchange or refund. If the fifteen (14) day period normally expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day. Transport costs are not reimbursed.
Log in to your account and create a return request in your customer area: "Merchandise returns".
Contact our customer service at contact@tamashiinations.fr to inform us of your return of goods.
You must return new or unconsumed items in their entirety and in their original sealed packaging, intact, accompanied by all possible accessories, instructions for use and documentation with the order reference to the following address:
GATAKA SARL
4 bis rue Florimond Crepin
59320 Haubourdin
FRANCE
or by Mondial Relay at the following address:
AROUND THE VAPE
260 rue des bourreliers
59320 Hallennes lez Haubourdin
FRANCE
⚠️ IMPORTANT !!! If you are unable to return your parcel to the Mondial Relay address mentioned above, the parcel must be entrusted to a carrier or to the services of La Poste, DPD, GLS... Choose, if possible, a shipment in the original shipping box. The return shipping costs are then your responsibility.
In the event of exercise of the right of withdrawal or cancellation, Tamashiinations.fr is required to reimburse the sums paid by the customer, less the shipping costs.
Please note that if the box of the returned item has been unsealed (opened) or damaged, a 10% discount will be made on the refund of the sums paid during the purchase, minus the shipping costs, because we will no longer be able to sell the product in new condition. In addition, in the event of payment with Paypal or ALMA, the refund will be made after deducting the commission deducted from the merchant (in fact, Paypal and ALMA do not reimburse commissions in the event of cancellation or refund). Similarly, any loyalty kitty used during the canceled order cannot be refunded.
Reimbursement will be made on the same payment method of your order within 5 days after receipt and verification of the returned item(s) on our premises.
Contact us
For any request for information relating to a product, an event, an availability date, etc. ... Please contact our customer service at contact@tamashiinations.fr. A response will be provided to you within 24/48 hours.
For any request for information relating to a product, an event, an availability date, etc. ... Contact our customer service by online chat, an answer will be brought to you in a few minutes.
- Monday from 10:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 6:00 p.m.
- Tuesday to Thursday from 9:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 6:00 p.m.
- Friday from 9:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 4:30 p.m.
If you are disconnected from the chat, the answer will be sent to you by e-mail (check your spam).
For any request for information relating to a product, an event, an availability date, etc. ... Please contact our customer service at contact@tamashiinations.fr. A response will be provided to you within 24/48 hours.
For any request in relation to an order placed on our site, please follow our procedure by contacting us at: sav@tamashiinations.fr