After sales service

Did you place your order on the website www.tamashiinations.fr?

Have you received your order?

What is the reason for the request?

What do you want?

to keep it and receive the originally ordered figurine.

What is missing from your order?

Votre nom

Référence de la commande *

Article(s) reçu(s) par erreur *

Article(s) initialement commandé(s) *

Message

Photo de l'article reçu par erreur

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Quel(s) article(s) manque-t-il à votre commande ?

Your name *

Order reference *

Missing item(s) *

Your message

Is this a problem with the box?

Damage to the packaging of items that does not affect the product cannot be returned or refunded (see T&Cs)

Your name *

Order reference *

Photo of the box *

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Your message *

Was the item in stock or is this a pre-order?

What is the order status (which you can see in your order history) ?

Would you like to cancel your pre-order ?

How long has your order been in preparation ?

Has the arrival date passed ?

A little patience, your order will be shipped shortly.

The delay is probably due to the fact that we are at a trade fair, that we have just received a large shipment or perhaps it is the holidays? You can leave us a message if this does not answer your question.

Your name *

Order reference *

Your message

How long has your order been shipping ?

A little patience, your order will be delivered shortly.

Your package is on its way. Delivery times are 2 to 8 days depending on the carrier. You can track your package here https://tamashiinations.fr/fr/content/13-modalites-de-livraison. Please leave us a message if this does not answer your question.

Votre nom

Référence de la commande (série de 9 lettres) *

Your message

Have you asked your neighbors in case one of them has picked up your package?

If this has not resolved your problem, please complete the information below and we will get back to you as soon as possible.

Your name *

Order reference *

Your message

What is the reason for your cancellation?

A penalty of €10 including tax will be withheld and the loyalty kitty used during the canceled order cannot be refunded (see our T&Cs)

If you agree, please complete the information below and we will cancel your order.

Votre nom *

Référence de la commande *

Votre message

Your order will be shipped as soon as European arrival has been made.

Votre message

What defect is this?

Seul les défauts de peinture visibles à plus de 30 cm de distance sont pris en charge.

Your name *

Order reference *

Precise description of the defect *

Photo of the box with Cosmic Group sticker (sticker with flags) *

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Photo default 1 *

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Photo default 2

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Photo default 3

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Your email *

Les casses provoquées par une mauvaise manipulation ne seront pas prises en charge.

Your name *

Order reference *

Precise description of the break issue *

Photo of the box with Cosmic Group sticker ou SD (sticker with flags) *

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Photo break 1

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Photo break 2 *

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Your email *

Only intact, sealed and uneaten items in their original packaging can be returned.

Return address : GATAKA SARL - 4 bis rue Florimond Crépin - 59320 Haubourdin - FRANCE by the carrier of your choice. or by Mondial Relay to the attention of the company GATAKA SARL and in the following relay necessarily: AROUND THE VAPE - 260 rue des Bourreliers - 59320 Hallennes lez Haubourdin - FRANCE

Your name *

Référence de commande *

Référence de l'article *

Facture *

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Please fill out the information below. A Super Saiyan will come back to you as quickly as possible.

Your name *

Order reference *

Your message *

Your email address *

If needed, add a photo of the problem.

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Other possible photo/video

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Only orders placed on the website www.tamashiinations.fr will be processed.

Please contact your reseller for any after-sales service requests. You can leave us a message if this does not meet your request.

Your message

Your email adress *

Where did you place your order?

Please fill out the information below. A Super Saiyan will come back to you as quickly as possible.

You can also track your package here: https://tamashiinations.fr/en/content/13-modalites-de-livraison.

Your name *

Order reference *

Your message

Your email *

Cancellation information - The refund will be full.

Your name *

Order reference *

Optional comment